policyholder resources

Making a claim on your TravellersSOS policy

We hope you'll never need this section of the website, but if you do….we've tried to make the process as easy as possible.

• First we ask you to ensure that your claim is covered under the terms and conditions of the policy. Click on the link to review the full terms, particularly the cover section.

• A couple of specifics from the terms and conditions are:
  • that you were abroad (this usually means outside the UK) when the loss occurred; and
  • that you report the loss to us within 24 hours (to allow us to help you minimise your loss, and therefore our costs).

• Then you need to download a claim form (in 'Adobe Acrobat Reader' pdf format). To download it quickly right click on this Claim form link and pick 'save as'. Then save it to your hard drive to open and print later.

• Once you've completed and returned the form to us, together with any receipts or other documents requested, we'll review your claim and pay what's due within 14 days.

• Unfortunately, because you will need to forward other documents with your claim form, it's not possible for you to submit the form electronically. You will need to post it to the address stated on the form.

Questions

• How do you authorise my claim?

  Firstly we check that the things you have claimed for are covered by TravellersSOS (you'd be surprised at the things we receive claims for…..!) and that you complied with the policy terms and conditions. Then we check the documentary proof you have provided to support your claim and make any other enquiries that we feel are necessary (which you authorise us to do on the claim form). For example, this can include talking to your card issuers or your travel insurance company. Once this is completed we send you a cheque for what's due. This normally takes about 14 days from receipt of your completed claim form.

• How long does it take to authorise my claim?

  Once you have completed and returned your claim form to us, together with any receipts or other documents requested, we will review your claim and pay what's due within 14 days.

• Are there circumstances when you will not pay any of my claim?

  As long as you comply with the terms and conditions of this policy, including providing the documentary evidence we request, the items you are claiming for are covered by the policy, and you are not making a fraudulent claim, we will pay your claim.

• Another question?

  E-mail us at claims@TravellersSOS.co.uk and we'll be pleased to help.