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AFTER
YOU'VE APPLIED
1.
How long does it take for my new policy details to get to
me?
If
you've provided us with your home e-mail address we'll e-mail
you your policy number, emergency loss line numbers and terms
and conditions within 24 hours of receiving your application.
You will also receive a (printed) policy pack within 14 days
of receiving your application.
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2.
But I'm going on holiday tomorrow?
If
you've provided us with your home e-mail address you may receive
you're an e-mail containing your policy number, emergency
loss line numbers and terms and conditions before you go.
All
of the emergency services are available through our one, easy
to remember number - 0870 780 1480 (or +44 870 780 1480 from
outside the UK). You can print the terms and conditions from
this site. Once you have successfully applied for a policy
if you need to make a loss report or you need any other assistance,
but do not have your policy number, we will be able to trace
you by your name and postcode.
The
only stipulation is that you must purchase your policy before
leaving the UK. We are unable to offer cover once you have
left your departure point.
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3.
Do I need to take my policy with me when I'm travelling?
It's
always a good idea to take your policy with you because, apart
from giving you details of your cover, it also includes the
telephone numbers to call if you have a problem - for example
the emergency phone numbers.
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4.
How do I update my e-mail address / other records / I've moved?
You
can update your personal details online via the 'Update
your policy details' section on the 'policy resources'
page. (Click on the link in the 'Your options.....' box on
the right of the 'policy resources' page).
Or
you can ask us to update your records by e-mailing data-change@TravellersSOS.co.uk.
Please do not e-mail us any credit card or bank details if
they have changed. Call us on 0870 780 1480.
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5.
How do I update my payment card details?
Your
payment card details are held by Worldpay. You can update
them at the Worldpay customer administration website http://wcc.select.worldpay.com/wcc/admin.
Or you can telephone Worldpay to update your records on 0870
742 7002.
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6.
I've lost / forgotten my policy number.
No
problem. If you need to use TravellersSOS we will be
able to trace you via your name and postcode, and will confirm
your identity by asking you security questions. If you want
us to tell you your policy number please call us on 0870 780
1480.
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7.
What if I buy a policy but decide I don't need it?
We
offer a 28-day money back guarantee. If during that time you
decide you do not need TravellersSOS you can cancel
it and we will refund your full premium. Outside that period
we can cancel your policy, but there will be no refund.
However,
we think we have provided all of the information you need
to decide whether to buy right here, and if we've missed anything
you can e-mail us before you buy. We're confident that, by
the time you decided to take out a policy, you'll be sure
you need it.
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8.
How do I cancel my policy?
We
ask that you do this over the telephone on 0870 780 1480.
This is for security reasons, as it allows us to confirm your
identity via your registered details.
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9.
How do I cancel my FuturePay agreement for TravellersSOS?
When
you cancel your TravellersSOS policy (by telephoning us on
0870 780 1480) we will automatically cancel your FuturePay
agreement. You will receive an e-mail from Worldpay to confirm
that your agreement has been cancelled.
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