|
ABOUT
THE POLICY
1.
Why should I buy TravellersSOS?
TravellersSOS
is the travellers emergency service. An increasing number
of us rely on credit and debit cards for our holiday spending
money, and also take and use our mobile phones abroad. Cards
were used for 28% of all foreign spending last year.
TravellersSOS
is a low cost assistance and insurance product designed to
provide all the help you'll need in a holiday emergency. For
example:
- What
if your credit or debit cards are lost or stolen?
- How
will you cancel them?
- Will
they be used fraudulently and will you be held liable?
- How
will you pay for the rest of your holiday? Draw spending
money? Especially if your travellers cheques were lost or
stolen too.
- What
if your mobile phone is stolen?
- How
will you replace lost or stolen travel documents?
At
TravellersSOS we'll help you cancel lost or stolen
bank cards and mobile phones, cover you if they're used fraudulently,
provide a cash advance to make sure you're not forced to sleep
on the beach, and give you access to an emergency helpline*
- 24 hours a day, 365 days a year.
You'll
also get a regular travellers newsletter offering valuable
travel advice, information and exclusive policyholder offers.
All from less than £10 a year.
*Full
details can be found in the policy
benefits page and in the terms
and conditions.
Top
2.
My bank will cancel my cards, what does TravellersSOS
provide that a bank doesn't?
Much
more in terms of emergency assistance, and a range of insurance
benefits. TravellersSOS can dramatically ease the trauma
of having your purse, wallet or mobile phone stolen whilst
abroad, anywhere in the world. We've given some examples on
the home page. They're not made up, but actual events that
happened to real people.
A
bank will cancel their own cards, but most people today carry
cards from more than one bank. Some people carry chargecards,
storecards and mobile phones too. With one simple phonecall
we'll provide you with all of the help you need to cancel
all of your cards, and your mobile phone.
If
there has been fraudulent use of your cards or your phone
then you may be held liable for some of these costs. We'll
cover that liability, and refund the cost of obtaining an
emergency passport.*
In
addition we'll provide a cash, accommodation or travel ticket
advance, or cover the cost of getting an emergency credit
card issued to you, to help you fund the rest of your trip.*
We'll
relay emergency messages and help with police reports. We'll
provide emergency assistance with lost or stolen travel documents,
disrupted travel arrangements or lost property. In short,
we'll provide all of the assistance you'll need to solve a
holiday emergency. At the time of the emergency. We won't
just cancel your cards for you.
It
all adds up to a lot of cover from as little as 3p a day.
Top
3.
But I take a mixture of traveller's cheques, cash and my cards.
Great,
but do you keep them in different places? Could they all be
stolen? And if they were what would you do?
Typically
you'll have to wait for at least 24 hours before the traveller's
cheques are replaced, or you receive an emergency card replacement.
If you need a cash, a hotel or a replacement ticket advance
in the meantime, we can help. And, depending on where you
are in the world, we may be able to get you a cash advance
within 2 hours.
If
you don't need a cash advance, we'll pay for the cost of an
emergency card replacement. Either way we'll cover up to £1,500
of fraudulent use on your cards, up to £150 worth of
fraudulent use on your mobile phone, help you report your
cards and your phone lost or stolen, pay for the cost of emergency
passport replacement, pay for the cost of the calls to report
your cards or your mobile phone lost and stolen, and give
you access to an emergency help line*. All from less than
£10 a year.
Top
4.
So is TravellersSOS travel insurance?
Well
yes, and no! TravellersSOS offers valuable insurance
and assistance benefits for travellers, but it does not cover
medical expenses, cash, personal belongings and many other
items travel insurance offers. It is an ideal complement to
travel insurance, but should not be considered as a substitute.
Top
5.
What does TravellersSOS provide that travel insurance
doesn't?
TravellersSOS
complements rather than overlaps with travel insurance. Many
of the benefits travel insurance offers are re-active rather
than pro-active - they help after you have solved the emergency,
rather than helping you at the time to solve the emergency.
TravellersSOS
is there for you at the time of a travel emergency. It helps
you make a molehill out of the mountain. For example, TravellersSOS
helps you to cancel credit and debit cards, and mobile phones
lost or stolen whilst abroad. We can help you with lost or
stolen travel documents, disrupted travel arrangements and
lost property. And we'll help you keep your holiday on track
with a cash, accommodation or ticket advance*. All for less
than 3p a day.
Top
Back
|
